Privacy Policy
Effective Date: November 4, 2026 • Applies to WumeSoft (`wumesoft.com`) & WumeTV (`com.wumesoft.wumetv`)
1. Core Privacy Commitment
At WumeSoft, we engineer client-side media playback software (including our flagship player, WumeTV) under a strict privacy-first principle: we do not host, provide, inspect, monitor, or sell user media streams, M3U/Xtream Codes playlist URLs, or viewing histories.
2. Information Stored Locally on Your Device
By default, all playlist configurations (M3U URLs, Xtream Codes credentials, XMLTV EPG links), favorites, and playback preferences you enter into WumeTV are stored locally on your device inside its private Android application sandbox. Your device connects directly to your chosen media server when playing streams or fetching program guides.
3. Optional Account, QR Pairing & CloudSync
- Phone-to-TV QR Handshake: When you pair a television and smartphone using WumeTV QR Sync, ephemeral pairing payloads are encrypted using AES-256 so you can transfer credentials without typing on a TV remote.
- WumeTV Pro CloudSync: If you sign in with an email address to synchronize your profiles, favorites, and continue-watching progress across up to 5 devices, your account data is stored securely in Google Cloud Firestore and restricted strictly to your authenticated user ID (`uid`).
- Third-Party Integrations (Optional): If you choose to connect Trakt.tv scrobbling or query public movie metadata/subtitles (TMDB, OpenSubtitles, SubDL), only the media title or identifier required to fulfill your request is sent to those services.
4. Crash Diagnostics & Security
To maintain stability across diverse Android TV boxes, Fire TV Sticks, and mobile chipsets, WumeTV uses Firebase Crashlytics and Firebase App Check to collect anonymized crash stack traces and verify authentic app instances. Crash reports never include your playlist URLs or personal credentials.
5. Support Inquiries & Data Deletion Rights
When you submit a support ticket via our website or in-app desk, we collect your name, email address, device platform, and message solely to resolve your inquiry. You may request complete deletion of your WumeTV CloudSync account and associated data at any time from within the application settings or by emailing support@wumesoft.com.
6. Contact Us
For any privacy questions, data requests, or compliance inquiries, please contact WumeSoft at support@wumesoft.com.